Med-Psych.com

<note: at this time if you follow this link, you'll save 10% off your order from 39dollarglasses.com with the coupon they are offering being applied at checkout>

This review was part of my search to find the best places to buy glasses.

Many people online are recommending 39dollarglasses. You need to be skeptical of some of the reviews you find online, because you probably don't realize that the websites posting the reviews get a commission for every sale made when someone follows a link from their site. For example, if you follow a link from this article, I'll get a commission. I tell you that upfront, in an effort to have as much full disclosure as possible. As you can tell from my comments, I'm not really pushing them either. But if you've already made up your mind to place an order, you can at least follow one of the links from my site and you'll have a 10% off coupon applied at checkout.

From what I can tell, the sites that are getting commissions give very positive reviews, while the unbiased reviews have been far more negative than positive with this company.

If you look at the sites where people aren't on commission posting results (unless they are shill reviews from company employees - which I am suspicious some of them are) the results are more negative than positive. For example, epinions ratings averaged 2 out of 5 stars from 41 customers. The positive reviews were generally people who got the right order right off the bat. Unfortunately, there seemed to be a high number of reviews where people had problems.

If you have problems, it sounds like no one was able to get the issues resolved. People report sitting on hold on the phone for 10 minutes and then having the line disconnected. This was reported by multiple people who dealt with their non-existant phone support multiple times. People report that the online chat support is horrible. If you manage to get connected to someone, you'll spend minutes between answering questions and getting asked for more information. This seems to be the only way people actually got a response (although they report the person was rude). It seems that people who did send back their incorrect eyeglasses were sent back another problematic pair.

Resellerratings is more of the same. Of the four reviews in the past six months, the ratings total 2.5 out of 10, which is extremely poor. Of the 24 ratings overall, they scored a 4.48 out of 10, which is still not good. Just for comparisons sake, Zenni Optical scored 7.58/10 for the past six months from 33 reviews.

Their lowest priced offering - $39 for a basic frame and polycarbonate lens is a decent price, but far from the cheapest for online glasses. Basic frames and polycarbonate lenses at Zenni are only $8.

Once you select the lens, you'll be given the option of single vision (full time wear) starting at $39, single-vision (reading only) (starting at $39), regular bifocals (with line) starting at $79, or progressives (no line) starting at $89.

The $39 option includes polycarbonate lenses with a 1.59 index, an antiscratch coating, UV protection, polished lens edges, and a hard case. You can upgrade to the clear seiko 1.67 super high-index lenses for $29.95 extra. You can also get CR-39 plastic with a dark tint for an extra $9.95, a polycarbonate tinted lens for $19.95 extra, or the seiko 1.67 super high index lens tinted for $39.90 extra. They also offer polarized tinted lenses: CR39 for $49.90 extra, polycarbonate for $88.90 extra, or drivewear transitions polarized for $89.00 additional. They also offer the non-polarized but transitions lenses in Cr39 for $49.90 extra or polycarbonate for $88.90 extra.

They do offer an anti-reflective coating for $24.95. From what people have said, it does seem to be a decent quality anti-reflective coating.

The above prices put them at the higher end of the discount on-line eyeglass retailers. Considering the very poor customer service comments, I don't know why anyone would take changes to order with them.

My view is that if you are wanting to take a chance, you may as well go for far cheaper from a place like Zenni Optical.

While I'm not a huge fan of 39dollarglasses.com, there is a coupon code if you use this link and enter "twitter" you will save $12 on your purchase. If you have a larger order, you can use this link and save 10% on your entire order. The two discount offers can not be combined. With the coupons, their prices are definitely more competitive, especially if you don't want to order all of the extra stuff.

Their customer service is terrible. They sent my glasses without bubble wrap or other protection and they arrived with a broken lens. They would not replace or repair the glasses unless I sent them back for "inspection", thereby leaving me without glasses, even though this was entirely their fault. Avoid this merchant.

Someone just posted feedback on my thread about anti-reflective coatings:

LesfromNJ wrote:It is possible to buy excellent Varilux progressive glasses from 39DollarGlasses. The charge $24.95 additional for the anti-glare coating. Plus I am very happy with my first pair and I'm about to buy my second.

I am dissatisfied with the service I received on a new prescription for progressive bifocals. The first pair had the reading area too low on the lens, so that I had to prop up the glasses to read. I called and described the problem and was sent a free shipping label, and after another wait received presumably new lenses, but with the same problem. I called again and was advised to have a measurement made, "segment height", and again after a wait I received new (?) lenses with exactly the same problem to exactly the same degree. When I called again, I was advised that I could return the glasses for only a partial refund. So I'm out money and have no new glasses six weeks after receiving a new and very satisfactory prescription from a local provider. I would never do business with 39dollarglasses again.